Shipping policy
Shipping Policy
Last updated: 14 July 2026
At Annah Skin, we are committed to getting your skincare to you as quickly and safely as possible. We proudly ship Australia-wide and worldwide, allowing customers across the globe to shop the Annah Skin collection.
Please review our shipping information below before placing your order.
Order Processing
Orders are processed and prepared for dispatch on business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
During new product launches, promotional periods and periods of high order volume, processing may take slightly longer. We appreciate your patience and understanding.
Australian Shipping
Annah Skin ships Australia-wide.
FREE standard shipping is available on Australian orders over $120 AUD.
For Australian orders under $120 AUD, shipping costs and available delivery options will be calculated and displayed at checkout.
Delivery timeframes are estimates and may vary depending on your location, the shipping carrier, public holidays, weather conditions and other circumstances outside the control of Annah Skin.
Worldwide Shipping
Annah Skin proudly ships worldwide.
International shipping rates and available delivery options will be calculated and displayed at checkout based on your destination.
International delivery timeframes may vary depending on the destination country, local postal or courier services and customs processing.
International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country or local authorities. These charges are the responsibility of the customer and are not controlled by Annah Skin.
Customers are responsible for checking any applicable import requirements or restrictions within their destination country before placing an order.
Tracking Your Order
Where tracking is available, tracking information will be sent to the email address provided when placing your order.
Please allow time for tracking information to update after your parcel has been dispatched.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your name, address and delivery details before completing your purchase.
If you notice an error in your shipping information, please contact us as soon as possible at annahskincareline@hotmail.com.
We cannot guarantee that changes can be made once an order has been processed or dispatched.
Annah Skin is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delivery Delays
While we aim to provide a smooth delivery experience, delays may occasionally occur due to courier or postal disruptions, severe weather, customs processing, public holidays, peak delivery periods or other circumstances outside our control.
Annah Skin cannot guarantee exact delivery dates.
If your order is significantly delayed, please contact us at annahskincareline@hotmail.com and we will assist you with the available tracking information.
Lost or Missing Parcels
If you believe your parcel may be lost or your tracking information shows an unusual delay, please contact us at annahskincareline@hotmail.com.
We will review the available tracking information and assist with enquiries to the relevant shipping carrier where appropriate.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at annahskincareline@hotmail.com.
Please include your order number and clear photographs of the product and shipping packaging so we can review the issue and assist you.
Returned Parcels
If an order is returned to Annah Skin due to an incorrect or incomplete address, failure to collect the parcel, or another delivery issue outside our control, additional shipping costs may apply to resend the order.
We will contact you using the details provided with your order where appropriate.
Contact Us
For any shipping or delivery enquiries, please contact:
Annah Skin
Email: annahskincareline@hotmail.com
Australia