Refund policy

We have a 14-day return policy — you have 14 days after receiving your item to request a return.

Eligibility: Items must be unopened, unused, and in original packaging with proof of purchase. Due to the nature of skincare and personal care products, we are unable to accept returns on opened or used items for hygiene reasons.

Damaged or incorrect items: If your item arrives damaged or incorrect, contact us immediately at annahskincareline@hotmail.com with photos and we'll make it right.

Exchanges: Return the item and place a new order once your return is accepted.

Sale items & gift cards: Not eligible for return.

EU customers: You have a 14-day cooling off period for unopened items under EU consumer law.

Refunds: Once your return is received and inspected, we'll notify you within 2 business days. If approved, your refund will be processed to your original payment method within 10 business days.

To start a return: Contact us first at annahskincareline@hotmail.com — do not send items back without prior approval.